Frequently asked questions about home heating oil Long Island from

Q: What’s your minimum delivery of discount oil – Long Island?
A: Our minimum order quantity is 50 gallons.

Q: What payment methods do you accept for my home heating oil order from Domino Oil?
A: We accept Visa, MasterCard, Amex and Discover credit/debit cards, bank-certified checks, money orders and  Cash on Delivery.

Q: When will I receive my delivery?
A: Most Long Island home heating oil orders placed before 9 am will be delivered on the same day under normal weather and operational conditions. If you place your order after 9 am, you can expect your delivery the next day. In some cases, however, delivery may take longer – up to 2-3 business days after placing your oil order. If that occurs we’ll always inform you of any delays regarding your delivery.

Q: What are the current oil prices (Long Island)?
A: Prices are posted on our homepage for your convenience.

Q: When is payment due for my heating oil delivery?
A: If paying by credit or debit card, you’ll be charged at the time you place your order. Alternatively, you may pay at the time of delivery with a bank-certified check, money order or cash.

Q: Do you charge any additional fees?
No, Domino Heating Oil doesn’t charge any extra fees except any applicable taxes (2.5% tax in Suffolk County).

Q: What if my tank doesn’t take all the gallons I ordered?
A: We’ll only charge you for the number of gallons you actually receive. However, higher volume deliveries will receive lower prices so if your tank takes a smaller quantity than you ordered, your price per gallon may be adjusted and higher than quoted.

Q: Why did I receive fewer gallons than what I ordered?
A: Usually the reason for this is because your tank couldn’t take all the gallons you ordered. Heating oil tanks have what’s called a “usable capacity” which is slightly less than the actual capacity of your tank, i.e. a 275 gallon tank has a usable capacity of about 256 gallons.

The rest of the space is needed to avoid accidental spills and to allow expansion of the fuel as it warms. To avoid environmental contamination and for safety, the driver is required to stop pumping oil when the vent alarm indicates that your tank is full.

Q: If heating oil price goes up before I receive my home heating oil delivery, do I pay the higher price?
A: Once you place your order you are guaranteed the quoted price.

Q: Do you provide Emergency Delivery?
A: If you place your order before 12 pm you’ll usually receive your delivery the same day. If you need Emergency Delivery, please specify at the time of ordering and we’ll do our best to accommodate you. An additional charge may apply for delivering emergency orders.

Q: Do I need to be home when my heating oil is being delivered?
A: Usually not, unless there’s no ready access to the fill of your fuel tank.

Q: Can I cancel my order?
A: Once you place an order, our automated system dispatches your order right away and it may already be on our delivery vehicle on its way to your home or business. In the event that your tank has been filled by another company, and Domino Oil attempts a delivery, it could result in an accidental oil spill or release on your property. If you need to cancel your order, please call us ASAP.

Q: What are “normal weather and operational conditions”?
A: Normal weather means typical weather conditions expected for that time of the year. It doesn’t happen often, but in the even of abnormal weather and operational conditions we will alert you prior to placing your order as soon as we become aware of such conditions.

Abnormal weather conditions that may cause oil delivery delays can include:

  • Poor weather conditions such as rain, snow, sleet, ice, etc.
  • Low winter temperatures over a period of several days which may cause an unusual increase in demand in a short period of time
  • Inability for our delivery trucks to enter driveways or parking lots, typically due to snow and ice.

By normal operational conditions we mean typical availability of supplies and equipment required to respond to an average number of deliveries. Unusual operations conditions that could cause home heating oil delivery delays may include:

  • Limited availability of fuel, or other supplies, that could be caused by circumstances such as terminal closures or restricted access, unavailability of fuel at terminals, other situations that cause delays in securing fuel or other supplies.
  • Mechanical breakdowns or malfunctions that limit our ability to perform normal functions
  • Labor actions, such as work stoppages, work slowdowns or strikes, that negatively impact our ability to conduct normal business activity.

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