By using our service you agree to the terms outlined below. These apply to service calls, heating oil deliveries, chargebacks, and our automatic delivery program.
YOU MUST CALL OUR OFFICE AT LEAST 24 HOURS PRIOR TO YOUR SCHEDULED APPOINTMENT.
Appointments cannot be cancelled if there is less than 24 hours remaining until your appointment.
If you scheduled an appointment and need to cancel, you must call our office at least 24 hours before the appointment time and cancel.
If you attempt to cancel an appointment with less than 24 hours remaining, you will be charged the full service rate for the technician's time and expense. You are responsible for paying the fee, whether the appointment was set up as cash or credit card.
We cannot cancel appointments when the technician is already on the way to your address. All cancelled appointments are subject to a restocking fee.
By using our service you agree to the terms outlined here. Any overdue accounts will automatically be forwarded for collection.
If you need to cancel your order, please do so as soon as possible so that we can remove your address from the route. All no-show appointments will be charged a $50 fee.
Domino Fuel's prices are subject to change in response to market conditions. All prices are subject to change without notice. Domino Fuel will use its best efforts to effect prompt and proper delivery.
Domino Fuel is not responsible for damages, either direct or consequential, resulting from defects or malfunctions in any of the fill, fill line, vent line, vent alarm, and/or tank at any location we deliver to.
Ordering fuel via this website does not guarantee an emergency delivery. Requested dates are not guaranteed. We do our best to deliver on the requested date, but our ability is sometimes affected by the volume of orders in a specific area. You will be contacted to confirm your final delivery date and time.
Your information is collected for contact and delivery purposes only and will never be sold or distributed to any third party. See our Privacy Policy for full details.
If there is an issue with a transaction please contact us. We will be happy to resolve any problems. If you were due for a refund and have not received it within 10 business days, please do not submit a chargeback. Call our office instead to make sure the refund was issued.
All invalid chargebacks will incur a $35 fee that will be charged to your original method of payment. No exceptions.
If you are enrolled in our automatic heating oil delivery program, the following additional terms apply.
The credit card on file will be charged on the day of, or one day before, delivery for the full amount of a fill-up. The final amount will be adjusted to reflect the actual number of gallons delivered. The driver will leave a meter-certified receipt in your mailbox.
Refunds will be automatically processed and you will receive the funds back on your card within 3 to 7 business days.
The price charged will be the posted price at the time of delivery. Prices are always posted and updated on dominofuel.com.
There are no available timeframes for heating oil deliveries. All deliveries are completed on a route and we cannot accommodate special requests for delivery times.
If you'd like to cancel your automatic delivery, you must send an email to info@dominofuel.com at least 2 weeks before your next delivery is scheduled.
If a delivery is attempted at your property unsuccessfully (including but not limited to no access to fill pipe, gates locked, unsafe fuel storage tank) there will be a $50 minimum delivery fee.
All support requests will be handled through our support desk. To open a support ticket please send an email to info@dominofuel.com.